THE HMC GROUP is a leader in the accounts receivable industry offering both bad debt collections and early-out customer service programs.

Our Early-Out/Customer Service Satellite Business Office offers:

• Pay online
• Credit policy online
• Charity applications online
• Patient Statements online
• Medicaid and Insurance scrubbing
• Internal scoring
• First response for your patients by maintaining a presence in your IT system
• Taking over/ reimbursing your facility the costs associated with 1 FTE
• Taking over costs of statements, postage, and itemized statements
• Online access into HMC system to view your accounts/activity, instant message our staff, cancel/hold accounts, and run your own customized management reports
• Weekly Audit/Reconciliation done on accounts
• Hours of operation are 8:30am-8pm daily for your patients
• Itemized statement request fulfilled by HMC staff
• Returned mailed worked weekly by HMC staff
• Weekly address & phone # updates sent to HOSPITAL
• Phone system Automated call distribution
  • 100% Calls recorded
  • Patient calls can be e-mailed to HOSPITAL
  • Local and (800) numbers given to patient
  • Pre answer options for patients (i.e. make a payment, request itemized bill)
  • Predictive dialer capability of up to 1,000 outbound calls per hour

Our bad debt collections department offers:

• 1st placement liquidation of accounts
• 2nd placement liquidation of accounts
• 3rd placement liquidation of accounts
• 3rd party pre-collect letters
• Bad debt purchasing
• Skip-tracing and internal scoring
• Highly successful legal team for garnishments and liens
• Checks and credit card payments over the phone
• Online bill pay
• Experienced collections staff and management
• Partner online access to accounts, notes, messaging HMC staff, and running your own customized reports right from the comfort of your office